From the Bretton Woods system to the global non-system: The trials and tribulations of slow learning

In this paper we analyse why an understanding of the global ‘non-system', in which we now live, took so long to arrive after the Bretton Woods system collapsed in 1971. We first describe how knowledge of how an inflation-targeting regime would operate—what we call ‘Taylor-rule macroeconomics'—was only gradually created during the 1970s, 1980s, and 1990s. We then describe how, subsequent to this, an awareness emerged, also gradually, of how the international non-system might work, depending, as it does, on Taylor-rule macroeconomics being already in place. We then discuss the Great Moderation, making clear that a well-functioning global non-system would require not just inflation targeting and floating exchange rates in each country, but also adequate fiscal discipline, and a satisfactory form of financial regulation. We describe how a well-functioning version of this global non-system would actually fit together. We then discuss how this non-system has responded to two enormous challenges of the last 15 years, namely the Global Financial Crisis and the Covid pandemic. This discussion of what has happened in the recent past provides the background to a discussion, in the companion paper by Subacchi and Vines in this issue of the Oxford Review of Economic Policy, of the challenges that the global non-system will face in the future. © The Author(s) 2023. Published by Oxford University Press.

The impact of perceived organizational support on professional commitment: a moderation of burnout and mediation of well-being

PurposeIn today's challenging world, achieving professional commitment among healthcare workers is becoming the need of time. Drawing on self-determination theory, the current study examines how and under which boundary conditions perceived organizational support affects professional commitment.Design/methodology/approachData was collected from doctors and nurses employed in public and private sector hospitals by employing a split-questionnaire design.FindingsThe authors' study findings demonstrate that perceived organizational support has a positive and indirect effect on the professional commitment of nurses and doctors via mediating the role of subjective well-being. The authors also found that these findings depend on healthcare workers' burnout levels. The positive relationship between perceived organizational support and subjective well-being is attenuated by burnout syndrome.Practical implicationsThe current study poses implications for policymakers and administrators of healthcare institutions as well as to develop a supportive culture to evoke more professional commitment among healthcare workers. Implications for nursing managers and policymakers are discussed in light of the study findings.Originality/valueHealthcare institutions are increasingly paying attention to raising the professional commitment of their workforce, especially in the wake of a crisis like the COVID-19 outbreak. The current study will add to the body of literature on nursing management, healthcare studies and organizational psychology in the South Asian context by explaining the relationship between POS and professional commitment, drawing on self-determination theory.

Associations between social COVID-19 exposure and psychological functioning.

The negative consequences of the COVID-19 pandemic on mental health have been widely reported, but less is known about how the impact of COVID-19 on others in one's social circle shapes these high distress levels. This study examines associations between social COVID-19 exposure-knowing someone who had a COVID-19 infection-and psychological functioning, as well as whether socio-demographic factors moderate these relationships. In June 2020, respondents (N = 343) from clinics in Tampa, Florida, U.S.A. reported whether they had social COVID-19 exposure, anxiety, depression, and stress, and other COVID-19-related concerns. Social COVID-19 exposure was associated with increased anxiety, stress, and concerns about a family member getting sick, and concerns about drinking and substance use. Several associations between exposure and psychological functioning were stronger in women, younger people, and people with lower income, implying these groups face elevated psychological risks due to the pandemic, and should be prioritized in mental health recovery efforts.

Relationship between COVID-19 Pandemic-Related Life Behavior, Dispositional Mindfulness, and Psychological Health: Evidence from a Sample of Japanese Working Adults.

The present study investigated how altered daily life behavior and its self-evaluation associated with the coronavirus disease 2019 (COVID-19) pandemic relate to psychological health in Japanese working adults, and how such relationships may be moderated by dispositional mindfulness. A total of 1000 participants completed an online survey comprising questions on how they used time and self-evaluated life behavior before and during the pandemic, as well as scales on mindfulness and psychological health. The results revealed that after the pandemic, participants spent significantly more time at home and using a PC/smartphone. They were also more likely to perceive frequent exposure to COVID-19-related media reports and less likely to find their work going well. Many of these variables were significantly correlated with lower psychological health. Moreover, hierarchical multiple regression analyses revealed the moderating effects of mindfulness, such that the perceived frequency of exposure to pandemic-related media reports and poorer views that work was going well were less likely to predict lower psychological health when mindfulness was high. These findings suggest that altered daily life behavior and its self-evaluation after the pandemic are associated with deteriorated psychological health, but that mindfulness can serve as a protective factor against psychological distress among Japanese workers.

Socioeconomic status and disparities in COVID-19 vaccine uptake in Eastern Oslo, Norway.

Objective: The objective of this study was to assess whether socioeconomic status still remain a barrier to COVID-19 vaccination in eastern Oslo, Norway. Study design: A cross-section study. Methods: We conducted a web-based survey among the residents of six eastern parishes in Oslo, Norway. Text (SMS) messages were sent to 59978 potential participants. 5447 surveys were completed for a response rate of 9.1%. After removing participants who had not been offered the COVID-19 vaccine, we ended up with a valid sample of 4000. Results: We find a significant association between education and the likelihood of taking the COVID-19 vaccine in bivariate logistic regression. Further, we find a significant higher likelihood of taking the vaccine in the above-low-income group compared to the low-income group. However, when we add control variables to the regression, the significant results concerning both income and education are eliminated. In further analysis, we found that age worked as a moderator between socioeconomic status and vaccine uptake: In the youngest age group (18-29), we found a significant higher likelihood of taking the vaccine in the above-low-income group compared to the low-income group, and in the higher education group compared to the primary education group. Conclusion: Socioeconomic status remains a barrier to COVID-19 vaccination in the eastern parishes of Oslo, Norway. Indicating that Norwegians of lower socioeconomic status still disproportionately face barriers such as transportation, language, flexible work hours, and paid sick time. However, our analysis shows that this association is only found in the age group 18-29.

Continuance intention in financial technology: a framework and meta-analysis

PurposeAlthough many studies have sought to address the topic of continuance intention among Fintech customers, the reported findings are fragmented. Therefore, the present study proposes a research model that integrates the main constructs involved in Fintech continuance intention.Design/methodology/approachThe current study uses a meta-analytic-based correlation analysis of effect sizes, meta-regression analysis and meta-analytic structural equation modeling, with 247 effect sizes in 69 studies involving 26,140 respondents.FindingsThe results reveal continuance intention is driven by satisfaction and trust, with ease of use and usefulness being antecedents of satisfaction and trust. The authors also found evidence to show satisfaction partially mediates the relationship between ease of use and continuance intention and that trust fully mediates the relationship between ease of use and continuance intention and partially mediates the relationship between usefulness and continuance intention. In addition, the authors found that in Western countries, with higher Human Development Index levels and greater of use of electronic payment, satisfaction has more impact on continuance intention.Practical implicationsFrom a theoretical standpoint, this meta-analytic study has implications for the literature on Fintech by offering an empirical generalization on the strength of the antecedents of Fintech continuance intentions and by testing possible moderators in a wide range of countries and studies. In other words, this study's goal is to broaden the scope of the research. Regarding managerial implications, it is important to listen to user opinions regarding the positive and negative points of their experience with these technologies and take them into consideration when planning improvements. Additionally, the analysis shows the importance of using data from user interaction with technology, obtained, for example, through big data analytics, whereby companies can see how users behave, how much time they spend accessing certain functions and which technological features they use most, and thus seek to improve whatever is needed.Originality/valueThis meta-analytic study advances the understanding of Fintech continuance intentions. Using the proposed approach, it is possible to generate accurate estimates of the effect size of each analyzed antecedent as the meta-analytic method jointly evaluates the results produced by a wide variety of studies performed in different contexts, allowing more accurate conclusions to be drawn.

Doing good or looking good: how socially responsible human resource management practices influence employees' CSR-specific performance

PurposeThis study examines whether, how and when socially responsible human resource management (SRHRM) practices increase employees' in-role and extra-role corporate social responsibility (CSR) performance.Design/methodology/approachThis study uses data from 422 employees of 68 companies.FindingsSRHRM improves employees' in-role CSR-specific performance via impression management motivation and enhance extra-role CSR-specific performance via prosocial motivation. Moral identity symbolization strengthens the relationship between SRHRM and impression management motivation, and moral identity internalization reinforces the relationship between SRHRM and prosocial motivation. The authors also propose mediated moderation models.Practical implicationsThis study indicates that company can adopt SRHRM practices to improve employees' in-role and extra-role CSR-specific performance.Originality/valueThis study reveals how and when SRHRM practices influence employees' CSR-specific performance and sheds light on the social impacts of SRHRM.

Resilience as a moderator between anxiety sensitivity and health anxiety during the COVID-19 pandemic

The COVID-19 pandemic has been described as a collective trauma both in the U.S. and the world at large (Watson et al., 2020), requiring individuals and systems to rapidly adapt and re-adapt to constant change. Research literature has established the pandemic has resulted in numerous negative mental health consequences with anxiety and associated constructs being the most common response to the pandemic (Goldbach et al., 2020;Wang et al., 2020). The current study sought to identify the relationship between resilience, anxiety sensitivity, and health anxiety during the onset of the COVID-19 pandemic. Specifically, the present study utilized moderation analyses to examine the influence of resilience on the relationship between anxiety sensitivity and health anxiety. At this time, no known study has examined resilience as a moderator for anxiety sensitivity and health anxiety in terms of the COVID-19 pandemic. Results of the study indicated resilience significantly moderated the relationship between physical and cognitive anxiety sensitivity and health anxiety, but this was not the case with the social anxiety sensitivity subscale. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Wisdom of Two Crowds: Misinformation Moderation on Reddit and How to Improve this Process - -A Case Study of COVID-19

Past work has explored various ways for online platforms to leverage crowd wisdom for misinformation detection and moderation. Yet, platforms often relegate governance to their communities, and limited research has been done from the perspective of these communities and their moderators. How is misinformation currently moderated in online communities that are heavily self-governed? What role does the crowd play in this process, and how can this process be improved? In this study, we answer these questions through semi-structured interviews with Reddit moderators. We focus on a case study of COVID-19 misinformation. First, our analysis identifies a general moderation workflow model encompassing various processes participants use for handling COVID-19 misinformation. Further, we show that the moderation workflow revolves around three elements: content facticity, user intent, and perceived harm. Next, our interviews reveal that Reddit moderators rely on two types of crowd wisdom for misinformation detection. Almost all participants are heavily reliant on reports from crowds of ordinary users to identify potential misinformation. A second crowd - participants' own moderation teams and expert moderators of other communities - provide support when participants encounter difficult, ambiguous cases. Finally, we use design probes to better understand how different types of crowd signals - -from ordinary users and moderators - -readily available on Reddit can assist moderators with identifying misinformation. We observe that nearly half of all participants preferred these cues over labels from expert fact-checkers because these cues can help them discern user intent. Additionally, a quarter of the participants distrust professional fact-checkers, raising important concerns about misinformation moderation. © 2023 ACM.

Factors Contributing to Recommendation Intention of Foreign Tourists in Times of Crisis: A Moderated Moderation Analysis

Purpose - As a leading source of foreign exchange and investment, tourism has grown in importance as a component of international trade. Accordingly, in recent decades much attention has been directed toward attracting foreign tourists and, in turn, positively affecting the recommendation intentions of foreign tourists. Despite such interests, there remains a dearth of empirical research on this issue. Moreover, prior research has focused primarily on the simple main effect of a certain factor on recommendation intentions. Therefore, the present study aims to (1) investigate the effect of overall satisfaction on the recommendation intentions of foreign tourists, and (2) examine the potential moderating effects of personal factors (i.e., age and destination image) on the association between overall satisfaction and recommendation intention. Design/methodology - Using a moderated moderation analysis of the data drawn from the 2018 International Visitor Survey conducted by the Korea Tourism Organization, this study proposes the three-way interaction effects of overall satisfaction, age, and destination image on recommendation intention. Findings - The findings of the study indicate that overall satisfaction is positively associated with recommendation intention and this relationship becomes stronger among younger tourists. The findings further indicate that the moderating effect of age on the relationship between overall satisfaction and recommendation intention depends on changes in the image of the destination. Specifically, the destination image exerts a positive moderating impact on the influence of age that moderates the overall satisfaction and recommendation intention relationship. Originality/value - Considering that the tourism economy has been severely affected by the current COVID-19 pandemic, this study contributes to a more accurate understanding of the factors affecting the recommendation intention, especially in times of crisis.

Perceived social support as a protective factor against psychological distress in the context of COVID-19-related stress and sexual minority status in Nigeria

Sexual minority individuals report higher COVID-19-related stress that may mediate higher psychological distress. However, this relationship and the role of social support have not been investigated in low/middle-income settings like Nigeria. Our study tested independent associations of psychological distress with sexual orientation, COVID-19-related stress, and perceived social support and whether perceived social support moderated these relationships. In an online survey, 966 Nigerians (21.7% sexual minority, n = 210) were assessed for sexual orientation, COVID-19-related stress, and perceived social support, and psychological distress. Sexual minority status was associated with higher COVD-19-related stress (r = .13, 95% CI [0.06, 0.19]), perceived social support (r = .07, [0.01, 0.13]), and psychological distress (r = .09, [0.02, 0.17]). Furthermore, we demonstrated two moderation effects: psychological distress was highest among sexual minority participants with low perceived social support and lowest among heterosexual participants with high perceived social support (beta = 0.09, [0.02, 0.16]). Among sexual minorities, the association between COVID-19-related stress and psychological distress was strongest and weakest among those with low and high perceived social support, respectively, but this effect was absent among heterosexual participants (beta = -0.14, [-0.21, -0.06]). Our finding suggests social support as a protective mechanism against adverse health outcomes among heterosexual and sexual minority individuals in Nigeria. (PsycInfo Database Record (c) 2023 APA, all rights reserved) Impact Statement We collected data from Nigerian heterosexual and sexual minority (gay, lesbian, and bisexual) men and women using an online survey to investigate the associations between sexual orientation, COVID-19-related stress, and psychological stress;and how these relationships varied by perceived social support. We found that perceived social support reduced the impact of COVID-19-related stress in the whole sample (including heterosexual and sexual minority participants). Furthermore, higher levels of perceived social support weakened the association between sexual orientation and psychological distress. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Differential media exposure and perceptions of fear and behavior change in China and Israel during the COVID-19 pandemic

Understanding the media effect on behavioral outcomes is critical during a health crisis. Mechanisms explaining the mediation effect of media induced risk perception on individual fears and preventive behavior adoption rarely attend to the assumptions and methods to make a causal inference, nor to explore how the effect differs by socioeconomic status. We applied a causal framework to estimate how differential media exposure motivates fear and behavioral reaction, and to what extent these effects can be explained by risk susceptibility and risk severity perceptions in Israel and China, and whether the effects are conditional on socioeconomic situation. Our results suggest that media consumptions are explanatory predictors for increased fear and behavior through provoked risk perceptions. Moreover, socioeconomic status is a pronounced moderator in differentiating the media effect. These findings emphasize the media effects in the context of pandemic and have potential implications for media campaign and policy making. [ FROM AUTHOR] Copyright of New Media & Society is the property of Sage Publications, Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Post-traumatic stress symptoms and benefit finding: a longitudinal study among Italian health workers during the COVID-19 pandemic.

PURPOSE: Research has highlighted that the exposure of healthcare professionals to the COVID-19 pandemic for over two years can lead to the development and persistence of symptoms characteristic of Post-Traumatic Stress Disorder (PTSD), with serious consequences on both the individual well-being and the quality of care provided. The present study was aimed at investigating the role of benefit finding in moderating post-traumatic stress symptoms (PTSS) over time. METHODS: The longitudinal study, conducted between April and October 2020, involved 226 Italian health workers (44.7% nurses and midwives, 35% doctors, 20.3% technical and rehabilitation professionals), who filled out an online survey at the beginning of the study (T1), after three months (T2), and after six months (T3). Participants (77.4% women; mean age = 41.93, SD = 12.06) completed the PTSD Checklist for DSM-5 (PCL-5) and Benefit Finding, a 17-item questionnaire measuring the perceived level of positive consequences derived from stressful experiences. A hierarchical regression analysis highlighted the moderating effect of benefit finding (T2) on the association between PTSS values at T1 and T3. RESULTS: A buffering effect was observed, with higher benefit finding levels reducing the magnitude of the bivariate association between PTSS assessed at the beginning and at the end of the study. CONCLUSION: Findings suggest the potential mental health related benefits of interventions allowing health professionals to identify positive aspects in the experience of working under prolonged emergency circumstances, such as the pandemic ones.

Long-Lasting Effects of Changes in Daily Routine during the Pandemic-Related Lockdown on Preschoolers' Language and Emotional-Behavioral Development: A Moderation Analysis.

The quantity and quality of environmental stimuli and contexts are crucial for children's development. Following the outbreak of SARS-CoV-2 (COVID-19), restrictive measures have been implemented, constraining children's social lives and changing their daily routines. To date, there is a lack of research assessing the long-lasting impacts that these changes have had on children's language and emotional-behavioral development. In a large sample of preschoolers (N = 677), we investigated (a) the long-lasting effects of changes in family and social life and in daily activities over the first Italian nationwide COVID-19-pandemic-related lockdown upon children's linguistic and emotional-behavioral profiles and (b) how children's demographic variables and lifelong family characteristics moderated these associations within a multiple-moderator framework. Our findings showed a relationship between the time spent watching TV/playing video games and affective problems that was moderated by the number of siblings. Our findings showed that children who could be at high risk in more normal circumstances, such as only children, have been particularly harmed. Therefore, assessing the long-term effects of lockdown-related measures and how these could have been moderated by potential risk/protective factors added significant information to the existing literature.

Asian American mental health amidst COVID-19 anti-Asian racism: Internalized racism and generational status as moderators

In a national sample of 565 Asian Americans, this study investigates whether direct experiences of coronavirus disease (COVID-19) racism or vicarious exposure (e.g., witnessing, news reports, videos, and stories) of others experiencing COVID-19 racism lead to adverse mental health outcomes above and beyond the impact of general COVID-19 stressors. We used moderated moderation models to test our hypotheses of main effects and three-way interaction effects using the PROCESS Macro in SPSS (Hayes, 2017). Our results showed that both direct and vicarious experience of COVID-related racism significantly and positively predicted depressive, anxiety, and somatic symptoms, above and beyond the impact of general COVID-related stressors. In addition, the three-way interaction of COVID-related racism, internalized racism, and generational status was significant in three out of four models. There was a significant interaction effect such that higher levels of internalized racism mitigated the strength of the relation of COVID-related direct and vicarious racism on depression and anxiety symptoms for 1.5 and 2nd+ generation Asian Americans. For 1st generation Asian Americans, internalized racism exacerbated the impact of vicarious COVID-related racism on somatic symptoms. Our findings revealed the nature of how immigration generational status and internalized racism moderated the relations between COVID-related racism and psychological wellbeing for Asian Americans during a public health crisis. (PsycInfo Database Record (c) 2023 APA, all rights reserved) Impact Statement What is the public significance of this article?-The study shows that direct and vicarious COVID-19-related racism was detrimental to Asian Americans' mental health. Additionally, the study revealed that the risk for adverse mental health outcomes depends on internalized racism beliefs and generational status, jointly. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Self-Isolation and Adolescents' Friendship Quality: Moderation of Technology Use for Friendship Maintenance

The purpose of the present study was to investigate the moderating effect of technology use for friendship maintenance in the associations between self-isolation during the COVID-19 pandemic and friendship quality, measured 6 months later (Time 2). Participants were 1,567 seventh and eighth graders (51% female;51% white;Mage = 13.47) from the United States. They completed questionnaires on friendship quality at Time 1, and self-isolation during COVID-19 and technology use for friendship maintenance and friendship quality at Time 2. The findings revealed that self-isolation during COVID-19 was related positively to technology use for friendship maintenance and negatively to Time 2 friendship quality. Higher technology use for friendship maintenance buffered against the negative impacts on friendship quality associated with self-isolation during COVID-19, while lower technology use had the opposite effects on Time 2 friendship quality.

Academic procrastination using social media: A cross‐sectional study with middle school students on the buffering and moderator roles of self‐control and gender

Temporary school lockdowns and physical distancing practices due to the Covid‐19 pandemic have led to the risk of problematic social media use (PSU) in students who need to socialize. The effect of PSU on students' academic commitment and the mechanisms that moderate this effect spark interest in researchers. For this reason, the present study sought answers to the following two research questions: (a) Whether PSU positively predicts academic procrastination (AP), (b) Whether this relation is moderated by self‐control and gender. Employing the additive multiple moderation model, the study was carried out with 370 Turkish middle school students (female: 65.1%, Mage: 12.82). The findings indicate that PSU positively affects AP. The positive effect of PSU on AP is higher in boys than in girls. Self‐control acts as a buffering moderator in the positive effect of PSU on AP. As students' self‐control levels increase, the positive effect of PSU on AP weakens. Self‐control plays a greater role as a buffering moderator in girls than in boys. Regarding the context of middle school students' PSU and AP, the results extend the literature, which states that boys tend to act more impulsively. Also, this study adds new empirical evidence to the literature regarding the importance of high levels of self‐control in minimizing the negative effects of PSU, which has become more common among middle school students after the Covid‐19 pandemic, on AP. Practitioner Points: Problematic social media use (PSU) positively affects academic procrastination (AP).Self‐control acts as a buffering moderator in the positive effect of PSU on AP.The positive effect of PSU on AP is higher in boys than in girls. [ABSTRACT FROM AUTHOR] Copyright of Psychology in the Schools is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Stress and Well-Being during the COVID-19 Pandemic in China: The Moderating Role of Communication

To examine how and when stress affect individual (i.e., psychological health) and relationship well-being (i.e., marital satisfaction) during the COVID-19 pandemic, the present study used latent profile analysis to identify the typologies of communication and investigated whether the typologies would moderate the associations between stress and individual and relationship well-being in a sample of adults living in China (N = 3,354). Results revealed that (a) stress was negatively associated with psychological health and marital satisfaction during the COVID-19 pandemic and that its effect on psychological health was greater than that on marital satisfaction and (b) four profiles were identified: low communication (10%), moderate communication (43%), positive communication (43%), and contradictory communication (5%). Further, the typologies moderated the effects of stress on psychological health and marital satisfaction, but the patterns of moderation differed in psychological health and marital satisfaction. © 2022 Taylor & Francis Group, LLC.

A modified UTAUT framework to predict students' intention to adopt online learning: moderating role of openness to change

Purpose: The current study employs a modified framework of the unified theory of acceptance and use of technology (UTAUT) to predict students' intention to adopt online learning in India. The moderating role of openness to change in influencing the proposed relationships is also assessed. Design/methodology/approach: A structured questionnaire was emailed to 650 students enrolled in various courses in public and private universities in India. In total 424 responses were considered for analysis using structural equation modeling (SEM). Moderation analysis was carried out with multi-group SEM and chi-square difference tests. Findings: The results reveal that there is a significant impact of performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FS) and perceived security (PS) on students' intention to adopt online learning. Further, openness to change moderates the impact of PE, FS and PS on intention of students to opt for online learning. Originality/value: This study is one of the initial efforts to examine the factors affecting students' intention to adopt online learning at the onset of third wave of coronavirus disease 2019 (COVID-19) pandemic in India. Besides the factors of the UTAUT model, this study highlights the importance of PS and openness to change in influencing students' intention to opt for online learning. © 2023, Emerald Publishing Limited.

Entrepreneurial orientation and performance of SMEs: the roles of marketing capabilities and social media usage

PurposeSmall and medium-sized enterprises (SMEs) are an important contributor to emerging countries' economic growth. However, SMEs have been struggling to sustain their performance in a highly competitive environment. Thus, this study aims to re-examine the effect of SMEs' entrepreneurial orientation (EO) on firms' performance during the COVID-19. This study has also studied the moderating role of social media usage and the mediating role of marketing capabilities and social media usage.Design/methodology/approachThis study used a structured questionnaire for data collection, where the unit of analysis was the manager or owner of SMEs. The data were analyzed using partial least square-structural equation modeling.FindingsThe findings show that an EO has a significant and positive effect on an SME's performance, but the outcomes are conditional on the role of social media and marketing capabilities. The empirical results reveal that marketing capabilities significantly mediate the relationship between EO and SME performance. In addition, social media usage moderates the relationship between EO and SME performance and it also partially mediates the EO-performance nexus of SMEs. Finally, this study discovers that the EO-Performance nexus of SMEs is serially mediated by social media usage and marketing capabilities.Research limitations/implicationsThis study has important implications for SMEs that are seeking to gain a competitive advantage. For example, an SME should deploy market activities through social media channels. In situations such as a pandemic and uncertainty, this could be the most effective tool.Originality/valueThis study builds a theory-based mediation-moderation model to explain the link between EO and SME performance. In explaining mediation-moderation effects, the current study provides insight into EO-performance relationships. Moreover, the current model facilitates exploring whether serial mediation passes through social media usage and market capabilities. Therefore, with new findings, the study extends the literature on serial mediation in the EO-performance of SMEs. Additionally, this study extends the literature on the moderating role of social media on SMEs in Indonesia, which has not been investigated. Besides, the current study adds new insight into the EO-performance of SME in COVID-19 condition.